Last updated: 17 August 2026
1. Scope
This Support Policy explains the general scope of product support provided through CompleteSEOPlugin.com.
Specific products or plans may include different support entitlements. Where product-specific terms differ from this general policy, those terms will be stated before purchase.
2. Support May Include
- installation questions;
- product configuration questions;
- assistance understanding documented features;
- investigation of reproducible product errors;
- compatibility investigation where reasonably possible;
- reporting suspected security issues;
- guidance concerning supported update procedures.
3. Support Does Not Normally Include
- general website-development work;
- custom programming;
- custom SEO consulting;
- content writing;
- management of third-party hosting;
- repair of unrelated plugins or themes;
- server administration;
- recovery of hacked websites;
- guaranteed search-engine rankings;
- administration of third-party accounts or APIs.
4. Information Needed for Support
To investigate a technical problem, we may request information such as:
- WordPress version;
- PHP version;
- product version;
- relevant error messages;
- steps needed to reproduce the problem;
- relevant Site Health or diagnostic information;
- screenshots where useful.
Please remove or obscure passwords, private API keys, authentication tokens, personal customer data and other unnecessary sensitive information before sending diagnostics.
5. Third-Party Conflicts
WordPress websites may contain many independently developed plugins, themes and hosting customisations.
We may investigate compatibility problems involving our products, but we cannot guarantee that every conflict with every third-party product can be corrected by us.
6. Security Issues
Potential vulnerabilities in our software should be reported according to our
Security and Responsible Disclosure Policy.
7. Contact Support
Support requests can be submitted at:
[SUPPORT URL]
or by email:
[SUPPORT EMAIL].